Frequently Asked Questions

Order Shipment & Delivery Concerns

Why don't you offer COD?

To provide clarity, our policy has always excluded Cash-on-Delivery (COD) options for product payments due to specific internal reasons established long ago.

However, we understand the need for flexibility, so we do allow customers to pay for their shipping fees through COD after they've settled the payment for their purchase.

This approach helps us maintain an efficient service while offering our customers a convenient payment alternative.

Delivery after 2 months is normal

At ESOSKIN Lab Co., our approach goes beyond the standard process of immediate shipping after an order is placed, unless the order is through a Store Partner. 

Our products are not only meticulously crafted to ensure the utmost safety and effectiveness for our users, but they also undergo a unique preparation phase. 

This involves a deliberate period of charging and ritualizing, which is key to their efficacy and uniqueness. It's a time when our Founder engages in essential rest and meditation, applying her sacred techniques to enhance each product's benefits. 

This careful, personalized process is integral to our brand's identity and commitment to delivering items of the highest quality and potency.

Romans 12:12: "Be joyful in hope, patient in affliction, faithful in prayer."

Galatians 6:9:
 "Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up."

James 5:7-8:
 "Be patient, then, brothers and sisters, until the Lord’s coming. See how the farmer waits for the land to yield its valuable crop, patiently waiting for the autumn and spring rains. You too, be patient and stand firm, because the Lord’s coming is near."

Psalm 37:7-9:
 "Be still before the Lord and wait patiently for him; do not fret when people succeed in their ways, when they carry out their wicked schemes. Refrain from anger and turn from wrath; do not fret—it leads only to evil. For those who are evil will be destroyed, but those who hope in the Lord will inherit the land."

Proverbs 14:29:
 "Whoever is patient has great understanding, but one who is quick-tempered displays folly."

1 Corinthians 13:4-5:
 "Love is patient, love is kind. It does not envy, it does not boast, it is not proud. It does not dishonor others, it is not self-seeking, it is not easily angered, it keeps no record of wrongs."

Colossians 3:12:
 "Therefore, as God’s chosen people, holy and dearly loved, clothe yourselves with compassion, kindness, humility, gentleness, and patience."

Isaiah 40:31: 
"But those who hope in the Lord will renew their strength. They will soar on wings like eagles; they will run and not grow weary, they will walk and not be faint."

Rest assured, even if there's a delay in the delivery of orders placed through our website, our commitment is not just to the quality of our products but also to their effectiveness. 

Your patience means you'll receive items that meet high standards, ensuring your utmost satisfaction in their results.

Site-wide Promos are different from Shop-wide Promos

Site-wide promotions are special deals available exclusively to customers purchasing directly from our official website. This includes the exclusive discount codes, coupons, vouchers, etc. you receive when you subscribe to our newsletter.

On the other hand, Shop-wide promotions are specific to our third-party retailers, including TikTok Shop and soon on platforms like Shopee and Lazada. 

If you encounter appealing promotions both on our site and third-party platforms, you have the freedom to choose your preferred shopping platform or even use both. 

However, it's important to note that new products and stock updates are initially presented on our official website.

Availability on external platforms is at our CEO's sole discretion, ensuring the authenticity and legitimacy of our products—a crucial aspect of maintaining our brand's integrity.

TikTok Shop as our only other third-party sales platform

Besides our main website, we currently operate only on TikTok Shop. 

Please be cautious of potential scams or unauthorized sellers on other platforms unless they are identified as Independent Distributors. 

As of October 24, 2023, we have no official stores on Shopee or Lazada. Only our Partner Stores and Independent Distributors may sell our products on other platforms. For assurance, check for the ESID Key in the bio of any Independent Distributor. 

If in doubt, don't hesitate to reach out to our support team at for verification of a distributor's authenticity.