To provide clarity, our policy has always excluded Cash-on-Delivery (COD) options for product payments due to specific internal reasons established long ago. However, we understand the need for flexibility, so we do allow customers to pay for their shipping fees through COD after they've settled the payment for their purchase, provided they are within Metro Manila only and they agree to book either a Lalamove and/or Grab Express Delivery.

This approach helps us maintain an efficient service while offering our customers a convenient payment alternative.

At Esoskin Lab Co., our process goes beyond immediate shipping; our products undergo a unique preparation phase that sets them apart.

Each item is meticulously crafted for safety and effectiveness, then charged and prayed-over—a process involving our Founder's rest, meditation, and sacred techniques to enhance their benefits.

This personalized approach is central to our brand's identity and ensures the highest quality and potency of our offerings.

While this may occasionally result in delivery delays for website orders, your patience guarantees that you receive products that meet our exceptional standards, ensuring your utmost satisfaction.

Site-wide promotions are exclusive offers, such as discount codes, coupons, and vouchers, available only to customers who purchase directly from our official website, often through newsletter subscriptions.

In contrast, shop-wide promotions are specific to our third-party retailers, like TikTok Shop, with plans to expand to platforms like Shopee and Lazada. You’re free to choose where to shop, but remember that new products and stock updates are first released on our official website.

Availability on external platforms is determined solely by our CEO to ensure the authenticity and integrity of our products.

Besides our main website, we currently operate only on TikTok Shop. 

Please be cautious of potential scams or unauthorized sellers on other platforms unless they are identified as Independent Distributors. 

As of October 24, 2023, we do not have any official stores on Shopee or Lazada, nor do we have any Resellers or Distributors. Please ensure you purchase only from legitimate sources.

If you have any doubts, feel free to contact our support team at shop@esoskinlabco.com to verify the authenticity of any distributor or third-party shop.